Information We Collect
We collect only what's needed to deliver and improve your AI service:
- Account Information: Business name, contact details, billing information
- Configuration Data: Scripts, FAQs, escalation rules, and integration settings
- Call Data: Recordings, transcripts, caller information, and call metadata
- Usage Data: Minutes consumed, calls handled, appointments booked
- Integration Data: Calendar availability and CRM records as configured
- MEGAccountant Interest Requests: Email address, selected update purpose, consent, and request time
How We Use Your Data
Your data is used exclusively to:
- Deliver Dial Destiny, Custom Workflows, and Web4AI services: phone answering, appointments, automation, and website generation
- Process billing and manage your account
- Provide technical support and troubleshooting
- Respond to the specific MEGAccountant local-edition, hosted, or commercial updates you requested
- Comply with legal requirements
We do not sell your data. We do not share it with third parties except as necessary to deliver the service.
AI Processing
Our services use Grok (by xAI) and other AI platforms for real-time processing. Your data is used solely for delivering Dial Destiny, Custom Workflows, and Web4AI functionality.
Important: We do not use your data to train Grok or any third-party AI models.
If we make a material change to our AI platform provider, we'll notify you at least 30 days in advance, and you may terminate without penalty if you object.
Data Security
We implement enterprise-grade security measures:
- Data Isolation: Each customer's data is logically isolated. No commingling.
- Encryption: Data encrypted in transit (TLS 1.2+) and at rest (AES-256)
- Access Controls: MFA required, least-privilege access, role-based permissions
- Backups: Monthly full backups stored in geographically separate locations
- Monitoring: 24/7 security operations and intrusion detection
Data Retention
We retain customer data, including call recordings and transcripts, for seven (7) years for service improvement, quality assurance, and legal compliance. This aligns with IRS business record requirements and state statute of limitations.
MEGAccountant interest requests and their purpose-specific consent records are retained for the same period unless you request deletion sooner.
You may request deletion at any time. Upon receiving a valid request, we'll delete or anonymize your data within 90 days, except where retention is legally required.
Your Rights
- Access: Request a copy of your data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data
- Export: Request data export in standard formats (CSV, JSON, MP3/WAV)
- Objection: Object to AI platform changes and terminate without penalty
To exercise any of these rights, contact us at hello@midwestaisolutions.com.
Call Recording & AI Disclosure
Calls may be recorded for quality assurance and service improvement. The AI will disclose recording to callers as required by law and will identify itself as an AI assistant if asked.
You are responsible for ensuring compliance with applicable call recording laws, including two-party consent states.
Sub-Processors
We use sub-processors for hosting, telecommunications, payment processing, and integrations. All sub-processors are bound by data processing agreements and required to maintain appropriate security measures. Specific sub-processors are disclosed in your Statement of Work.
Policy Updates
We may update this Privacy Policy from time to time. Material changes will be communicated via email at least 30 days before taking effect. Continued use of the Service constitutes acceptance.
Privacy Questions
For privacy questions or data requests:
Midwest AI Solutions LLC
30 N Gould St, Ste N
Sheridan, Wyoming 82801
Email: hello@midwestaisolutions.com
Phone: (312) 819-8454
This Privacy Policy is governed by the laws of the State of Wyoming. See also our Data Use Policy for detailed information on data handling practices.