Use of Services
You may use our products and services only as outlined in your Statement of Work or order form. We provide configuration guidance, support, and updates during the engagement term; you provide accurate information, timely access to systems, and a single point of contact for decisions.
Billing & Payment
Prebuilt offerings are billed monthly in advance. Custom projects follow the milestones and payment schedule defined in the SOW. Late payments may pause services until resolved.
Setup & Onboarding
Dial Destiny does not charge a setup fee. Configuration, integration, voice training, parallel testing, and go-live support are included in the monthly plan. Custom project onboarding and payment milestones are defined in the SOW for that engagement.
Uptime & Support
We operate with commercially reasonable uptime targets and respond according to the SLAs in your SOW. Parallel runs and go/no-go gates are used to validate performance before full transition.
Data & Security
Data handling follows our Privacy Policy. You retain ownership of your data and any deliverables specified as client-owned, including private models. We implement least-privilege access and MFA for our team.
Liability
To the maximum extent permitted by law, indirect or consequential damages are excluded. Direct damages are limited to fees paid in the preceding three months unless otherwise agreed in writing.
Contact
Questions about these terms? Reach hello@midwestaisolutions.com.