01
Existing stack
Keep your system of record.
An existing service ticket remains in the company ticketing system. AI connects through a bounded adapter.
Agentic endpoints & system integration
Turn your existing software into tools your agents can safely use.
Most companies do not need to replace their CRM, ERP, ticketing system, document repository, database, or legacy software. We build controlled interfaces around the systems you already own.
Illustrative workflow / Service request SR-104
SR-104 / Existing recordPump inspection
Assigned teamMaintenance
HistoryPreserved
Approved agent↓
ticket.assignScope: SR-104 · Team: Maintenance
↓Existing service deskOne update. One receipt.Duplicate request reuses receipt A-028.
03 / Write once, retain the receipt
Inside the workflow / Illustrative example
Your existing ticket system. A governed new interface.
A scoped MCP tool validates a service-ticket update, requests approval and prevents a duplicate write.
Existing stack
Keep your system of record.
An existing service ticket remains in the company ticketing system. AI connects through a bounded adapter.
02
Agentic endpoint
Expose one specific action.
The MCP tool accepts a ticket identifier and an approved update. It does not expose unrestricted database access.
03
Validation
Check identity, scope and arguments.
The interface validates the request and requires an approval reference before allowing the write.
04
Bounded write
Update the right ticket once.
The approved update is written to ticket SR-104. An idempotency key prevents the same request from creating a duplicate.
05
Audit
Return a result the agent can verify.
The endpoint returns the existing ticket identifier and an audit reference. A retried request resolves to the same result.
What we engineer
The details that make this workflow dependable.
Interfaces
MCP servers, resources and tools; REST and GraphQL wrappers; typed APIs; OpenAPI surfaces; webhooks; event buses; and message queues.
Legacy systems
Read-only query layers, database gateways, SDK and CLI wrappers, and controlled browser adapters where APIs do not exist.
Permission boundaries
OAuth, service identities, SSO, RBAC, scoped credentials, tool allowlists, read/write separation, and approval-mediated actions.
Operational safety
Argument validation, rate limits, idempotency, audit events, replay protection, fail-closed behavior, and monitoring.
Start with proof
Bring us the workflow you want to improve.
We map the work, test model and capacity requirements, design the controls, and define a practical implementation.